Enagic Kangen Water Machine Return Policy
A full refund minus shipping fees will be granted only if a product is returned and received by Enagic USA, Inc. (“Company”)** unused within seven (7) days of receipt*.
A Restocking Fee (see below) will be charged when:
A machine is returned used (e.g. water is run through the machine) within seven (7) days of receipt*.
A new machine is returned after seven (7) days but before one (1) month of receipt*.
A used machine returned after seven (7) days, but before one (1) month, of receipt will be charged a Cancellation Fee (in lieu of a Restocking Fee) (see below).
A machine in any condition may NOT be returned for a refund after one (1) month following receipt*.
In the event of financing, the buyer understands and agrees to fulfill their monthly payment obligations in totality if the product is outside of the Return Period.
Shipping fees will not be refunded. Installment charges (number of payments multiplied by $10) are refunded on a prorated basis.
All machines must be securely packaged and returned to the Company**.
Proof of delivery is required for all returned products. It is the buyer’s responsibility to return the product safely and securely.
* Receipt refers to the date of pickup or date of signed delivery of the product.
**Received at Company headquarters at 1111 Jupiter Road Suite 108E Plano, Texas 75074