AlkaViva Water Machine Return Policy
75-day Electric Ionizer Return Policy
We stand behind the quality and performance of our premium, life-changing H2 Series Ionizers. To that end, we offer a 75-day money-back guarantee from the date of purchase on orders placed through this website. Other ionizer companies charge what they call an “industry-standard” 15% restocking fee. Not AlkaViva!
100% Refund on “New & Unused” Ionizers are eligible for a 100% refund. “New & Unused” means the ionizer is returned with all components, accessories, and factory packaging, has no sign of use, wear, marks or damage, no sign of installation or water use.
Full refund less $199.95 “As New” Condition Ionizers are fully refunded minus a $199.95 flat fee (e.g., for filter replacement and inspection). “As new” condition means the ionizer has been used but remains in exceptional, like-new condition, is fully functional, show no visible scratches, damage, staining, or wear with no buildup or residue and includes all original parts, accessories and packaging.
Damaged units are still eligible for refund at up to 15% fee (e.g., determined by inspection upon return) to cover the cost of filters and refurbishing.
Customer is responsible for return shipping on any refund. Refunds are issued to the original form of payment within 12 business days of receiving and inspecting the returned unit. Original shipping charges are non-refundable. We photo/video document the inspection and any damage.
Note: all sales of custom color ionizers are final and are not eligible for return or exchange.
Electric Ionizer Warranty
AlkaViva ionizers have the lowest return rate in the industry. If something does go wrong you can be confident your warranty and our WQA certified staff will take care of you.
TERMS: Warranty begins on the original purchase date. The warranty covers all electric ionizer parts (e.g., not accessories) FOR LIFE and 100% of labor costs in the first 5 years. After the first 5 years, the purchaser is responsible for labor costs. The warranty expressly excludes:
Environmental damage including (but not limited to) mineral build-up due to hard water or high levels of iron, poor or untreated source water quality, infestation, or electrical surges.
Damage from the use of non-genuine AlkaViva filters. Authorized AlkaViva reseller sites will show clearly “Authorized AlkaViva Distributor.”
Damage due to misuse, improper installation, unauthorized commercial use.
Damage resulting from repairs made by anyone other than AlkaViva.
Service on ionizers where parts are no longer manufactured or available.
AlkaViva pays all shipping for warranty returns in the first 75 days, after which the purchaser is responsible for all shipping. Purchaser is responsible for all shipping charges outside the USA. All warranty returns must have an assigned RMA number.
In no event shall AlkaViva or its dealers be liable for any direct, indirect, incidental, or special consequential damages to property whatsoever, arising from use of its products with improperly treated or untreated hard water and/or improper installation.
All other items – 30-day Return Policy
Unused product with an unbroken manufacturer’s seal on the box, can be returned within 30 days of purchase for a full refund. Used products can be returned however they may be subject to a restocking fee up to 15%. Customer pays return shipping. Original shipping charges are not refunded. Refunds are made via method of payment, and are initiated within 14 days from return receipt.
All other items – One-year Standard Warranty
This warranty covers all parts and 100% of labor costs due to manufacturing defects only. Customer is responsible for shipping costs both ways unless unit is bad out of the box and returned within 30 days of purchase. The warranty expressly excludes damage caused by environmental factors including (but not limited to) mineral build-up due to hard water or high levels of iron or poor source water quality.